Refund policy

Last Updated: 17 July 2026

Returns

Eligible products may be returned within 14 days of delivery.

Returned items must:

  • Be unused
  • Be in their original condition
  • Be returned in their original packaging
  • Include proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Personalised products
  • Gift cards
  • Final sale or clearance items
  • Products damaged due to misuse

Refunds

Approved refunds will be processed within 7 business days after the returned item has been inspected.

Refunds will be issued using the original payment method.

Return Shipping Costs

Customers are responsible for return postage unless the product is faulty or supplied incorrectly.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery if you receive a damaged or incorrect item.